![]() I work in the phone repair / refurbishment industry and ive seen plenty of users destroy phones and seen a few come in with charred data ports because of buying the cheapest product they can find. I wont argue that a manufacturing glitch or defective part can be in a phone, especially when mass produced on this scale, add to it the consumer being allowed to buy a cheap aftermarket charger that may or may not have sub part parts or be electronically sound, add to that the ability for the consumer to buy cheap low quality replacement batteries and you are asking for a few dozen phones to catch fire.Ĭrappy replacement battery plus cheap charger and maybe add a nice heavy duty case which also keeps heat in and bam thermal runaway. What are you talking about? Millions of these phones are out there, your referencing a dozen or couple dozen instances across several product lines and you call it "some serious defects" Are you kidding me. Like many other phones use.īeing supportive of Samsung ignoring the problem on a mass scale, and just dealing with the individual lawsuits, until it is a big enough issue for them to do a recall, is a suspicious position for any consumer to have. There should be a voltage clamping circuit controlled by a thermistor, which would completely remove the problem. So just because they didn't recall that model, and there isn't much damage to samsung's reputation from them being defective, doesn't mean there isn't a problem.Īll of these phones have defective regulator circuits, which are overcharging the batteries, which is dangerous and can explode. If the Number of products affected x the cost in legal and replacement fees + the product perception damage to the company > cost of recalling all of said model product, the recall happens. ![]() They are responsible, and there are some serious defects in the phones. If you own a Galaxy S20 phone whose camera glass has cracked spontaneously and want to take part in the class-action lawsuit, you can fill in the Galaxy S20 broken camera glass form to get involved.Yes? You really believe it should be on the consumer? Just because they weren't recalled? The class-action lawsuit seeks "reimbursement and/or compensation of the full purchase price of all shattered products" along with compensation for "loss of value" and other damages. It states that Samsung "continues to conceal" the fact that the Galaxy S20 has defective rear-camera glass and continues to sell it. ![]() The lawsuit further accuses Samsung of replacing a defective Galaxy S20 with another defective unit. Customers who had Samsung Care+ were required to pay $100 as a deductible instead of $400 for the repair. However, the company allegedly blamed customers for their "broken phones," leaving them with no other choice but to pay for the repair from their pocket. Affected customers were also allegedly charged a steep $400 for the repair. Ideally, Samsung should have repaired the affected devices under the standard one-year warranty. The lawsuit highlights that a Samsung Care Ambassador who knew about the issue allegedly identified the cause to be "pressure buildup underneath the glass and not customers banging it against something." Despite this post from a Samsung Care Ambassador, the company never initiated a recall and continued denying warranty claims to affected customers. It alleges that Samsung deleted complaints from consumers on its online forum about this issue, including an open letter. The lawsuit shares numerous complaints from Galaxy S20 owners posted on online forums to prove that this was a widespread issue. The lawsuit from plaintiff Hagens Berman alleges that some older smartphones like the Galaxy S7 and LG V20 also had a similar issue. Hundreds of Galaxy S20 owners have reported of the rear-camera glass on their device spontaneously cracking without any external cause or drops and dings. If these reports are to be believed, this issue potentially affects all variants of the Galaxy S20 lineup, including the Galaxy S20 Ultra, Galaxy S20+, and Galaxy S20 FE. Owners Claim Samsung Used Defective Rear Camera Glass
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